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WARRANTY RETURNS.
Please note that according to the Ministry of Consumer Affairs, we do not have to give you refund if you change your mind or just did not like the color or shape after the purchase or did not suit you, so please choose carefully. You decide what you want and we will sell you exactly what you ask for. If the goods are faulty then we will meet our obligations under the Australian laws to provide a remedy.
For instance, if you want to buy a memory,you must look into the motherboard manual to get the exact specification of the memory that is acceptable. We would not know and would not recommend any specific product. We will give you exactly whatever you ask for or a product which is compatible with your requirement, after you agree to it. Most products are tested by us before it is sold. Some products which are shrink-wrapped are tested by the manufacturer before it is sent to us.
Inspite of this, if you find a product defective on arrival then you must inform us within 48 hours and take an RA No. We will try to replace it as soon as possible after we receive the returned product, if we have the stock. If we do not have it in stock, then the product is sent to the supplier for its replacement.
Materials shall not be returned to GCPL without advance permission. Customer must contact GCPL and get an RA ( Returns Authorisation ) No., before the goods are sent for warranty repair. This RA No. should be written on the top of the box in which the product is sent. If goods are sent without the RA no, then GCPL is not responsible for its loss, damage or delays.
What is an RA No.?
Returns Authorisation No. serves as a reference for the entire process of returning the goods to us, by you, to testing and resending the product to you, by us. This should not be confused with the Order no.( which is issued when the products were purchased the first time). This RA no. can not be used again for the same product or for any other product, once the product is repaired/replaced and returned to you.
How do I take the RA No.?
Currently we ask you to call us on the phone or email us. If you are phoning us, then please keep the order No. ready. We will issue the RA No, immediately. Please package the product properly and the RA no. should be written on top of the Parcel in which the product is sent to us.
What happens after the product is sent to you?
All products received by us with proper addressing are tested, the next day, for the fault described by the customer and any other that we may pick up. These tests are carried out in a systematic manner and may take between 1-3 days. Once the fault is detected we try to repair it or replace the product ( at our descretion ) and the product sent back to the customer in NZ.
What happens if the fault is not found?
After our RA dept. receives the product, it is tested for any faults. If we do not find any fault in the product, then we send it to the supplier for further testing. If a fault is found then the supplier repairs or replaces the product. If there is no fault found at the two testing centers then we inform the customer by email and there will be a charge of $ 45 + GST. Once the payment is received the product is sent back to the customer.
What happens if I sent the product without RA No.?
We have 5-6 points of delivery ( including Retail stores and the PO box). Actually it is supposed to be addressed to the RA Dept. But when the products are sent without proper addressing or RA No., it might sit in the warehouse, or Sales/ Communication Office or the Stores or in the P O box.This results in delays in processing. We get hundreds of deliveries everyday. Not to mention hundreds of letters in the mail box. If the RA no. is written at a prominent position on the package, then the product goes directly to the RA dept. It will then be checked and repaired or replaced as soon as possible ( Min. of 3 working days,sometimes 7 working days if there is a delay from the Supplier). Then the product is sent back to the customer. Everything happens in a systematic way.
If the proper procedure is not followed then we will have to do a special search to locate the product by the description of your package. It might take days or weeks to search and there is no guarantee that it will be found. But we will try our best to locate it. As per the terms and conditions of sale, If goods are sent without the RA no, then GCPL is not responsible for its loss, damage or delays.
What is the address for sending the RA Product?
Global Computers Pty.Limited
RA Dept
645 Burwood Road
Hawthorn East
Victoria - 3123.
RA NO. XXXXXXXXXXX
If you want to ask a question on warranty returns,click here.
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