Global Computers Pty. Ltd. has compiled this info so that you may be better informed about the entire ordering and warranty support system.
Frequently Asked Questions
How do I place an order with you?
It's very Simple. It just takes few steps.
a) Once you decide your product, click "Add to Cart" or "Buy Now" to add product to your shopping cart.
b) Click "View Cart" at any time to view items currently in your shopping cart. You can add as many products as you need to buy.
c) When you finish shopping, click "Checkout".
d) Type in your email address and password to login.
(Click "New Customer" if you are not already a member and fill in all the fields. Please re-check your email address and make sure it is correct.)
e) Packaging & Delivery charges are divided into three zones- Auckland, North Island and South Island, and are charged on the basis of no.of products you order. Select the correct option for shipping. Do not select Auckland charges for delivery in Hamilton or any RD and SH areas around Auckland. The correct option would be North Island charges. Similarly select the payment option.
f) Please read and understand our terms & conditions of sale and then tick the box.
g) Click "Order Confirmation" to confirm your order.
At this stage you will get the Order Success page.
Once you get to the "Order Success" page, you will get an email, instantly to the email address filled by you. It contains all the details you require- Order No.,product(s) ordered, GST, Freight, Total Order Value and Bank account details etc. Another email will be sent manually to confirm the product availability.
Once you get this stock confirmation email, you must deposit the money via Internet banking (preferred Method) or Telephone banking within 24 hours or if you wish send a Bank Cheque but products are sold on 'first payment received first served' basis.
That's it.
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What are the payment methods?
All payments must be received by us in our bank, before we can send the products.
Currently we accept Two modes of payment. Direct Deposit into our bank account and Bank Cheque. We prefer bank deposit ( using internet banking or phone banking.
If you pay by Cheque then it takes 7-10 days, after we deposit the cheque in our bank,to complete the order.
We also accept Credit cards - VISA and MASTER in our store only. There is an additional charge on it as the cash discount is withdrawn on this mode of payment.
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Can I come and collect the product from your retail store?
Is there any extra charge for purchasing at the retail store?
No! There is NO EXTRA CHARGE for purchasing in our store. You can come during the business hours to buy from the store. When you place the order just select store pick up. We advise you to place the order or atleast open an account before coming to the store to avoid rush in the store.
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I have noticed that most computer resellers have a lower 'bait' price on websites to attract customers and when the products are ordered they don't have stocks and worse they quote more. How does pricing work at your end.
We are different than most resellers. You will get the same price that is advertised at the time of placing the order on our website, whether you buy online or from the store. Besides, we are probably one of the very few vendors in Australia, which actually keep products in stock.
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How often your prices on the website are updated?
Our Prices on the website are changed 3-5 times a day depending on the exchange rate and other market factors.
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Do you have stocks of the products you list on the website? How do I know that the product ordered by me is in stock or not.
We get thousands of orders every week. Almost all the products listed on our website are usually in stocks in large qty. Eg : All Memory products are in hundreds, CPU's are in 50+ Qty. Even if it is out of stock, the product is ordered immediately and the products come into the stocks within hours unless there is no stock available.
Once you place the order, immediately you are sent an email automatically with the order no and payment details. Additionally, a manual check is done ( between 9 am - 12 midnight) for the stock availability and a stock confirmation email is sent. The order status is changed to 'Processing'. Payment should be made only after this email is received. Please note that the order confirmation is valid for 24 hours only and payment must be received by us within that period.
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I have placed the order. But I did not get the stock confirmation email.
If you have received an email within seconds of order success button is pressed by you, then you should also get the stock confirmation email within the hour of the order placement.
Please check your email address on our database by logging into our system. Additionally you can click on the order and see the order history on our website.
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How long does it take to deliver the product?
Once the stock confirmation email is received by you, we must receive the total payment with order no. as reference within 24 hours. If the total payment is received in our bank account before 12 midnight, then usually, the order is sent the next day,if the product is in stock.
The package is usually delivered the next day. Some areas take between 4-7 working days. These are delivery targets only and we do not guarantee that.
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I have ordered the product two days back, but the order status is still 'Processing'. Why?
Please note that we receive hundreds of bank deposits every week.
If the order status is still ' Processing' it means we've still not received your payment, or might have received without order no. or its been deposited into a wrong bank account.
If this happens then we can not allocate the payment to your order.
In such cases, you must send us the following details by Sign-in into your account on our website, then click MY ACOUNT==>VIEW and type the following information at the bottom of the page.
Date of Deposit :
A/c no. deposited into:
Amount :
Reference used :
We will do a manual search to identify your payment. Once the payment is identified , the product will be sent in 1-2 days.
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What is the warranty period for my product ?
Usually products come with 12 months warranty (except for consumables and products under $ 50 in value) . All warranties are explained on our warranty info page. Click here
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Who covers the warranty?
A product warranty is covered by their respective manufacturers. If a manufacturer does not have a service center in Australia, then please send the product to our RA Dept. Please refer to our warranty Info page Click here
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I have a problem with a product bought from you. How do I get support?
Sign-in and go to MY ACCOUNT, then click view against the order. Type the problem into the comments box located at the bottom of the page.This is the only way you can communicate with us for technical support.
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How do I return a product when it is faulty during the warranty period?
You must Sign-in and Click on the order history in "My account" click on the [R] against the product you want to return for Warranty. An RMA no. is issued automatically. You must send the product properly packaged with the RMA no. written on top of the package to our RMA Dept. as per the procedure mentioned here
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What is the fastest way I can communicate with you on an order placed?
The fastest and surest way of communicating with us on matters related to an order is via order history by logging-into your membership area and clicking on the VIEW button.
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I have tried to track the Ticket Number with Courier company and was told that this no. is not in their system. Why ?
All orders are invoiced based on the complete payments received, with correct packaging & delivery charges paid before 12 midnight.
Next step is to package the products. Once the package is sealed the packaging person scans the barcode of the courier ticket no.
As he scans, an email is automatically sent to the customer with this ticket no., at that instant. Then the package is sent to the Courier bin. The Courier companies come at various intervals and pick up the packages for delivery.
They scan it and send the information to their databases. In case of AUSpost the website database gets updated every 20-30 min.
Sometimes we have night shifts ( as we receive hundreds of orders everyday) and an email will be sent to you in the night time, as the order is packaged. But the courier will pick up next day morning and the tracking can be done only after that.
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I have already deposited the money but I have not received the products. Why?
We send hundreds of orders every day. More than a thousand every week.
We handle this enormous task quite efficiently. Most processes are automated. But there is always 2-3 customers every month who miss out due to delay in receiving the payment or not following the proper procedure. Causes of delay:
1) Not making Order no as reference at the time of depositing the money in Bank.
In such cases, let us know the reference you made. We will do a manual search to identify your payment.
2) Wrong selection of Packaging & Delivery charges.
3) Short payment. Product will be sent only after complete payment is received.
4) Delay in receiving your payment. Consequently, product is out of stock.
In such cases, We will send the product after we receive the next stocks. If you can not wait then you can ask for refund.
5) Payment in wrong account. Make sure you put the suffix 050 in case your bank asks 3 digit suffix. If its deposited into 000 account then please let us know and we will do a special search on that account.
6) We are awaiting a confirmation from you. Sometimes if you order incompatible parts we ask you to reconfirm the items in your order.
7) We might not have received your order. Make sure you have received an order no. when you click Order Success.
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What if my product is lost or damaged by the courier?
You must immediately inform the courier company and us. We will pursue the matter from our side. It involves lot of paper work. Usually it takes between 7- 15 working days. More time If their investigation requires more details. Once the courier company accepts the liability for the loss, we will send the product(s) again.
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